Returns & Exchanges
At Star Labs, we stand behind our cutting-edge technology with a 30-day satisfaction guarantee. If your device isn't performing at peak efficiency, we offer a seamless return and exchange process to keep your workflow uninterrupted.
Initiate Your Request
Log in to your account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Hardware
Ensure the device is in its original packaging with all included accessories, manuals, and cables to qualify for a full refund or exchange.
Ship to Central Lab
Affix the prepaid shipping label provided in your portal to the exterior of the box and drop it off at any authorized courier location.
Quality Inspection & Refund
Our technicians will inspect the returned hardware for functionality within 5 business days, after which your refund will be processed to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing